Part of: HOP — Hospitality Development Platform
Themes on the agenda
- Operations & compliance — administration, till and cash processes, GDPR, fiscal lines.
- Staff & training — training profiles, instructions, behavioural frameworks on the shop floor.
- Public health — product information, customer education, dealing with vulnerable groups.
- Banking services — what a coffeeshop can do to substantiate banks' risk assessments.
- Local cooperation — alignment with the municipality, police and residents.
Working method
For each theme HOP organises working groups that develop practical tools: checklists, handbooks and — where useful — standards that operators can adopt voluntarily.