BRL & quality criteria

The CVIP Sector Standard (BRL) contains eighteen assessment domains with concrete, verifiable norms. The standard is set by the Central College of Experts (CCvD) and assessed by an external certification body. For each business a manual is drawn up that records how the coffeeshop meets the requirements of the standard.

• Quality management system — internal audits, management reviews and the Plan-Do-Check-Act cycle (PDCA).
• Legislation & regulation — compliance beyond statutory requirements with AHOJGI+, the Bibob Act and municipal enforcement policy.
• Tax authorities & finances — transparent transaction monitoring, cash register systems that meet the requirements of the tax authorities and banks, and compliance with the Wwft.
• Staff & professional competence — the mandatory course 'Cannabis Seller Professional Competence' or 'Cannabis Shop Skills Development', job profiles and training pathways.
• External & internal audits — an annual audit by an independent external certification body, supplemented by internal audits following a structured methodology.
• Consumers & addiction care — information on risks, monitoring of problematic use, referral and consultation with care institutions at least once a year.
• Product quality — transparent purchasing procedures, product safety and correct labelling.
• Consumer protection — accurate information on products, risks and effects, and strict age verification.
• Safety & surroundings — cooperation with the police, nuisance prevention and transparent communication with the municipality.
• Complaints & disputes — an accessible complaints procedure for customers, staff and other stakeholders, and dispute-resolution procedures.
• Sanctions & enforcement — a sanctions policy with critical and non-critical non-conformities, corrective measures and the possibility of suspending or withdrawing the certificate.